Unable to Detect Camera / Microphone

If our app is not detecting your camera or microphone, here are some steps to troubleshoot the issue:

Liza Marie Casiño

Last Update a month ago

  • Check External Devices: If using an external webcam or mic, ensure they’re properly connected to your computer.
  • Grant Permissions: Make sure you've allowed the app to access your camera and microphone. If you missed the prompt, double-check your browser settings to enable access.

  • Operating System Settings: Follow specific instructions for your operating system to ensure camera and mic permissions are enabled.

  • Close Other Applications: Ensure that apps like Zoom or Google Meet aren’t using your camera/microphone.

  • Antivirus Settings: Check if your antivirus is blocking access to the camera or microphone.

  • Restart Browser: Restart your browser to refresh permissions. For Mac users, fully terminate the application using the Cmd+Q shortcut instead of simply closing the window.

  • Still Having Issues?: If other browser-based apps (like Google Meet) can access your camera/microphone, but ours still can't, contact us at support@zync.ai for further help.

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